Call Recording Module

Listen, learn and train your staff
by using a call recording solution!

There are many reasons in today’s business environment that companies want to record the way that internal staff and clients interact over the telephone. New prospects and valued clients are the lifeline of your business, and making sure they are being treated to the highest standard you company can provide is reason enough to record inbound and outbound calls. Other motivators for call recording include: industry regulation compliance for utility companies and other highly regulated industries, identifying security threats, and reducing disputes & refunds.

The VoIP Air Call Recording service uses a cloud-based strategy delivering a secure and economical package of software as a service (SaaS) that includes call recording, call management, caller reporting, and more. Extend VoIP Air’s services to include hosted call recording plans that are perfect for small to medium-sized businesses that don’t want to invest in expensive in-house software programs or deal with the IT hassles of network infrastructure, data storage, and staff to maintain it.

Advantages of VoIP Air’s Call Recording:

Call Recording Module: Administrative online dashboard for review and storage of recorded calls.
Record Calls: Record entire organization’s inbound and outbound calls.
Retrieve Call Information: Listen and review calls from all or any number or extension on your account.
Query Information: Pull calls from any date range for any phone number or extension.
Call Logs: Detail available includes date, time, user, caller ID, destination phone number, and call duration.
Audio Files: Save, delete, or forward files via e-mail for others to review.
Data Storage: Store calls for 90 days in the VoIP Air dashboard. Longer options are available.

VoIP Air is a world class organization. I really appreciate the excellent customer service and technical support from the team. VoIP Air supports you 365 days a year and at any time of the day remotely. You can’t get this type of service in the US anymore… Being with VoIP Air all this time and have not had any down time that impacted my business. Thanks again for the ongoing excellent support.